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Siemens Healthcare Diagnostics' philosophy for preserving a successful business relationship is to continually provide the highest level of quality service and support. From state-of-the-art tools to a global logistical network, our experienced consultants, specialists and trainers provide customers with the support and guidance they need to meet the growing demands.
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Whether your goal is to increase efficiency, consolidate instruments, improve turnaround times, reduce operator intervention or expand capabilities, Siemens Healthcare Diagnostics' highly trained Business Consultants conduct a thorough analysis of your laboratory's operations to recommend planning, design process and/or technology improvements. By employing business capability assessment tools and the concepts of Lean, Six Sigmaand Activity-Based Costing, our experienced consultants provide the guidance needed to optimize operations and eliminate waste.
To gain insight on existing operations, experienced Process Consultants work with laboratory and hospital management personnel to provide meaningful information and recommendations on where improvements can be made and flexible solutions can be implemented, such as workflow, automation of manual processes and overall laboratory efficiency.
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Consulting Solutions
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RealTime Solutions encompasses a suite of Web-based service and support products, ranging from proactive service and quality management to customer documentation and logistics management, to help customers optimize their day-to-day operations and make well-informed decisions. From a service perspective, Siemens Healthcare Diagnostics employs intelligent device management technology which allows remote instruments to communicate critical data over the Internet in real time, leading to faster problem resolution. It proactively shifts the focus from repair to prevention, minimizing system disruption and downtime.
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RealTime Solutions
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Siemens Healthcare Diagnostics is committed to providing the highest quality of customer service and support to laboratory customers around the world. Dedicated teams of experienced professionals efficiently handle all aspects of our customers' needs, from fulfilling orders and handling billing inquiries to troubleshooting technical issues and providing onsite support. These service teams maintain a strong sense of urgency and a dedicated commitment to maximize system uptime and provide technical responses quickly and accurately. Siemens Healthcare Diagnostics continually strives to exceed customer expectations.
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Automation is more than just hardware... StreamCARE® the human side of automation. StreamCARE® offers continuous service and support for optimization of your lab's workflow, worry-free installation and training, and committed follow-up.
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StreamCARE®
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